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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is push the Help button, which is present on each page. A popup will show up. It comprises comprehensive information about all the operations that you can perform on the given page. Each context menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide selection of how-to video clips clarifying how to use our Control Panel. They're shot for those of you who want to see how things are getting done rather than only reading articles. Thus, everyone can quickly get to know our hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the solution you searching for, take a peek at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual customers and provides real solutions. We frequently "revamp" our FAQ section with new Q&A's so as to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions section either, you can touch base with our great team of support engineers available 24/7/365 and ready to help you with any question. Each trouble ticket you open will be responded to within sixty minutes (the average support ticket response time is approximately 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 257691

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com